phprize Privacy Policy

1. Who We Are

phprize ("phprize," "we," "us," or "our") operates the online casino and sports betting platform accessible at phprize.org (the "Platform"). phprize is the data controller responsible for the personal data of players and visitors who use the Platform. This Privacy Policy applies to all personal data collected through the Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and general browsing of the phprize website.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

2. Personal Data We Collect

phprize collects the following categories of personal data from players and Platform visitors:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number, selfie/photo for KYC	Account verification, age verification (21+), AML compliance
Contact Data	Email address, mobile number, residential address (city/province)	Account communications, support, regulatory notices
Financial Data	GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history	Processing deposits and withdrawals, fraud prevention
Gaming Data	Game history, bet amounts, win/loss records, session duration, bonus usage	Platform operation, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type, browser type, operating system, session tokens	Security, fraud detection, platform optimization
Usage Data	Pages visited, features used, click patterns, referral source	Platform improvement, personalization
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Support quality, dispute resolution, training

phprize does not collect special categories of sensitive personal data (such as health data, political opinions, or biometric data) except where strictly required for identity verification purposes under applicable law.

3. How We Collect Your Data

phprize collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, log files, and session tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud signals from payment processors such as GCash and PayMaya; publicly available information used for AML screening.

4. How We Use Your Personal Data

phprize uses your personal data for the following purposes:

• To create, verify, and manage your phprize account.
• To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, BPI, BDO, and Metrobank.
• To verify your age (21+) and identity in compliance with Philippine gaming regulations and PAGCOR guidelines.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To provide customer support and resolve disputes.
• To send you transactional communications (account confirmations, withdrawal notifications, security alerts).
• To send you promotional communications about phprize bonuses and offers, where you have consented to receive such communications.
• To monitor gaming activity for responsible gaming purposes and to enforce self-exclusion requests.
• To improve the Platform's performance, features, and user experience.
• To comply with applicable Philippine laws, regulations, and court orders.

5. Legal Basis for Processing

phprize processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contract performance: Processing necessary to provide the phprize Platform services you have registered for, including account management and payment processing.
• Legal obligation: Processing required to comply with Philippine law, including AML obligations, age verification requirements, and PAGCOR regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving the Platform, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Sharing Your Personal Data

phprize does not sell your personal data. We share personal data only in the following circumstances and only to the extent necessary:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank receive the financial data necessary to process your transactions.
• KYC and identity verification providers: Third-party services that assist phprize in verifying player identity and age in compliance with regulatory requirements.
• Fraud prevention and AML screening services: Providers that help phprize detect and prevent fraudulent activity and money laundering.
• Game content providers: Game studios and software providers may receive anonymized or pseudonymized gaming data necessary to operate their games on the Platform.
• Legal and regulatory authorities: Philippine government agencies, courts, law enforcement, and regulators where disclosure is required by law or court order.
• Professional advisors: Lawyers, auditors, and accountants bound by confidentiality obligations, where necessary for phprize's legal and business operations.

All third-party service providers engaged by phprize are required to process personal data only on phprize's instructions and in accordance with applicable data protection law.

7. International Data Transfers

Some of phprize's third-party service providers may be located outside the Philippines. Where personal data is transferred internationally, phprize ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC guidelines, including contractual data protection clauses that provide equivalent protections to those available under Philippine law.

8. Data Retention

phprize retains personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, subject to the following minimum retention periods:

• Account and identity data: Retained for a minimum of five (5) years after account closure, as required for AML compliance and regulatory record-keeping.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Gaming history: Retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes.
• Support communications: Retained for two (2) years from the date of the interaction.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter for compliance documentation.

After the applicable retention period expires, personal data is securely deleted or anonymized in accordance with phprize's data disposal procedures.

9. Cookies and Tracking Technologies

phprize uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function, including session management and security tokens. These cannot be disabled.
• Analytics cookies: Used to understand how players use the Platform, which pages are most visited, and where improvements can be made. These are anonymized where possible.
• Preference cookies: Used to remember your Platform settings and preferences across sessions.
• Marketing cookies: Used to deliver relevant promotional content about phprize. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core features of the phprize Platform.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phprize:

• Right to be informed: The right to know what personal data phprize collects and how it is used – which this Privacy Policy fulfills.
• Right of access: The right to request a copy of the personal data phprize holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to phprize's legal retention obligations.
• Right to object: The right to object to processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe phprize has violated your data privacy rights.

To exercise any of these rights, please contact phprize support via live chat or by email at: support@phprize.org. phprize will respond to all data rights requests within thirty (30) days of receipt.

11. Children's Privacy

The phprize Platform is strictly intended for adults aged 21 years and above. phprize does not knowingly collect personal data from individuals under the age of 21. If phprize becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, the data will be deleted, and any deposits will be returned. If you believe a minor has registered on phprize, please contact our support team immediately.

12. Security Measures

phprize implements a comprehensive set of technical and organizational security measures to protect your personal data, including:

• TLS/SSL encryption for all data transmitted between your device and the phprize Platform.
• AES-256 encryption for sensitive data stored in phprize's databases.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing of the Platform infrastructure.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Staff training on data protection obligations and security best practices.

While phprize takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your phprize account credentials.

13. Updates to This Privacy Policy

phprize may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, phprize will notify registered players via email or a prominent notice on the Platform. The "Last updated" date at the top of this page will always reflect the most recent revision. Your continued use of the Platform after the revised Privacy Policy is posted constitutes your acceptance of the updated terms.

14. Contact and Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or phprize's data processing practices, please contact us. Our customer support team is available 24/7 via live chat on the Platform. For formal data privacy requests, you may also contact us by email at: support@phprize.org (plain text – not a clickable link). phprize aims to acknowledge all privacy-related inquiries within 72 hours and to resolve them within 30 days.

If you are not satisfied with phprize's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.